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Live Person Chat Support.

We are at Maxdedicated use worlds best and expensive chat software  Live Person. Undoubtedly It is the best Chat Software available in the market. LivePerson enables meaningful customer connections for over 5,500 clients, through its real time, Intelligent Engagement platform.

Live Person Software Features.

Chat (one on one, one on many)

LivePerson offers one-to-one and one-to-many chat sessions before the operator and visitors. An operator can take on as many visitors as he feels comfortable with. LivePerson stores chat sessions for up to 13 months so an administrator has ample time to review previous sessions and evaluate operator productivity.

LivePerson Desktop Sharing

LivePerson Desktop Sharing Benefits
  • Reduce handling time for your chats and calls, and increase first contact resolution rates by allowing your agents to resolve visitor issues or demonstrate solutions directly on the visitor's desktop.
  • Increase conversions and reduce abandonment rates by allowing agents to help online visitors who are in need of assistance by quickly and easily locating the right product or page, demonstrating the correct use of online tools or accompanyings them as they complete an online purchase.
  • Increase future self-service rates by demonstrating self-service solutions to visitors in chats or calls, in an innovative and visual manner that promotes process-understanding and reinforces learning.
  • Create personal and memorable interactions with prospects and customers through the innovative application of desktop sharing technology for online collaboration. Applications can include desktop troubleshooting, sales facilitation, co-operative form filling, joint research tasks or even just allowing your agents to see the same view of a document or image that a visitor wants to share.
     

Co-browsing – LivePerson offers a co-browsing feature. Co-browsing allows you to jointly navigate through the Internet .

Proactivity

Proactive invitations are supported. Pop-up invitations are sent automatically (through pre-defined rules) or manually.

Security (Encryption)

McAfee assures customers of a secure chat session with SSL encryption.
 


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